This privacy policy applies between you, the User of this Website and Kuu London, the owner and provider of this website. Kuu takes the privacy of your information very seriously. This privacy policy applier to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Please read this privacy carefully.

Definitions and interpretation

1.In this privacy policy, the following definitions are used:

Data – Collectively all information that you submit to Kuu London via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998;

Kuu London, We or us – Kuu London, a company incorporated in England and Wales with registered number 10203107 whose registered office is at Universal house, 88-94 Wentworth Street, Unit 10, London E1 7SA;

User or you – Any third party that accesses the Website and is not either (i) employed by Kuu London and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Kuu London and accessing the Website in connection with the provision of such services; and

Website – the website that you are currently using, www.kuulondon.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. In this privacy policy, unless the context requires a different interpretation:

a. the singular includes the plural and vice versa;

b. references to the sub-clauses, clauses, schedules or appendices are to sub-clauses, schedules or appendices of this privacy policy;

c. a reference to a person includes firms, companies, government entities, trusts and partnerships;

d. “including” is understood to mean “including without limitation”;

e. reference to any statuary provisions includes any modification or amendment of it;

f. the headings and the sub-headings do not form part of this privacy policy.

Scope of this privacy policy

3. This privacy policy applies only to the actions of Kuu London and Users with respect to this Website. It does not extend to any website that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

Data Collected

4. We may collect the following Data, which includes personal Data, from you:

a. Name

b. Date of Birth

c. Gender

d.Contact Information such as email addresses and telephone numbers;

e.Financial information such as credit / debit card numbers;

f. IP address (automatically collected); in each case, in accordance with this privacy policy.

Our use of Data

When you supply your personal details to this clinic they are stored and processed for 4 reasons (the bits in bold are the relevant terms used in the General Data Protection Regulation – ie the law):

  1. We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.
  2. We have a “Legitimate Interest” in collecting that information, because without it we couldn’t do our job effectively and safely.
  3. We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes “Legitimate Interest”, but this time it is your legitimate interest.
  4. Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time – just let us know by any convenient method or simply unsubscribe using the apposite link provided in the mail.

We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.

Your records are stored*

  • on paper, in locked filing cabinets, and the offices are always locked out of working hours.
  • electronically (“in the cloud”), using a specialist medical records service. This provider has given us their assurances that they are fully compliant with the General Data Protection Regulations. Access to this data is password protected, and the passwords are changed regularly on our office computers. These are password-protected, backed up regularly, and the office(s) are locked out of working hours.

We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:

  • The medical records service who store and process our files
  • Your practitioner(s) in order that they can provide you with treatment
  • Our reception staff, because they organise our practitioners’ diaries, and coordinate appointments and reminders (but they do not have access to your medical history or sensitive personal information)
  • Other administrative staff, such as our bookkeeper. Again, administrative staff will not have access to your medical notes, just your essential contact details.
  • We also use Mailchimp to coordinate our messages, so your name and email address may be saved on their server.

From time to time, we may have to employ consultants to perform tasks which might give them access to your personal data (but not your medical notes). We will ensure that they are fully aware that they must treat that information as confidential, and we will ensure that they sign a non-disclosure agreement.

You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records.

We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.

Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to what is referred to in the jargon as the “Data Controller”. Here are the details you need for that:

Elisa Burato
[email protected]
02033028288
76 Lower Clapton Road, London, E5 0RN

If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office.

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